Help with the apps

Get help if you're having problems with Handelsbanken's apps, for example if you can't sign in, activate the app, or use your personal code.

Common issues with the apps

Mobile BankID does not open

If the BankID app does not open when you try to sign in, it may be due to a setting on your mobile phone or tablet. Follow BankID’s instructions.

BankID Öppnas i nytt fönster

You do not have access to the selected service

To sign in to our app for private users, you must have an agreement for telephone banking services. This agreement is required whether you sign in using Mobile BankID or your personal code.

To sign in to the app for corporate, you must have the Mobile Services for Business authorization included in the company's mandate.

Sign in and register for telephone banking servicesÖppnas i nytt fönsterThe corporate app

The app has already been activated by another user

This error message may appear when you try to activate a personal code on a device where the app has already been activated by another user. Check that you are using the correct personal identity number. If the problem persists, you may need to delete the app and reinstall it.

Troubleshoot the app Step by step

  • 1. The correct app and agreement

    Make sure you are using Handelsbanken SE Private or Handelsbanken SE Business. You must also have an agreement for telephone banking services to use the private app, and the appropriate authorization in the company's mandate to use the business app.

  • 2. Restart or reinstall the app

    Restart your mobile phone or tablet. If the problem persists, you can delete the app and reinstall it. If you sign in using a personal code, you will need to activate it again.

  • 3. Network and VPN

    Try signing in using both Wi‑Fi and mobile data, one network at a time. If you are using a VPN, turn it off temporarily and try again.

  • 4. Time, date, and power-saving mode

    Check that the time and date settings on your device are correct. If power-saving mode or data-saving mode is enabled, try turning it off temporarily and then try again.

System requirements for the mobile apps

  • Operating system:
    Android
    Version:
    9 or later
    Comment:
    Support for mobile phones and tablets.
  • Operating system:
    iOS
    Version:
    14 or later
    Comment:
    Compatible with iPhone, iPad and iPod Touch.

FAQ

  • How do I sign in to the Handelsbanken app?

    To sign in to the private app, you first need to have an agreement for telephone banking services. If you want to sign in to the app for corporate users, you must have the Mobile Services for Business authorization included in the company's mandate.

    You can sign in using Mobile BankID. You can also activate sign-in with a personal code.

    Mobile BankIDPersonal code
  • How do I activate a personal code in the app?

    To sign in with a personal code, you must first choose a code and activate the app. You can do this using a logon card and a card reader without a cable, or a QR reader. You can also obtain an activation code from a bank branch.

    If you only sign in using Mobile BankID, you do not need to activate the app.

    Activate the app
  • Why can't I sign in to the app?
    • Make sure you are using the correct app, that you have an agreement for telephone banking services, and that your mobile phone or tablet meets the system requirements.
    • Try using a different network, either Wi‑Fi or mobile data. If you are using a VPN, temporarily turn it off and try again.
    • If you have an Android device, try turning off power-saving mode and data-saving mode.
    • Restart your device and try again.
    • Delete the app and reinstall it. If you use a personal code to sign in, you will need to activate it again.
  • Why doesn't Mobile BankID open from the app?

    If the BankID app does not open when you try to sign in and the app only keeps loading, follow BankID's guide:

    BankIDÖppnas i nytt fönster
  • Why does the app keep loading when I try to sign in?

    If the BankID app does not open during login and the app just keeps loading, you can follow BankID's guide for help.

    BankIDÖppnas i nytt fönster

    If it still doesn't work, you can try the following:

    • Restart your phone or tablet.
    • Try a different network, such as Wi‑Fi or mobile data.
    • Turn off your VPN temporarily, if you are using one.
    • Temporarily turn off battery saver and data saver mode if you are using an Android device.
    • Uninstall the app and then reinstall it. If you use a personal code to sign in, you will need to activate it again.
  • What does “You do not have permission to access the selected service” mean in the app?

    If you are trying to sign in to the app for private customers, this message usually means that you do not have an agreement for telephone services. You need to have this agreement regardless of whether you sign in with Mobile BankID or a personal code.

    Sign in and set up an agreementÖppnas i nytt fönster

    If you are trying to sign in to the app for corporate users, this message may mean that you do not have the Mobile Services for Business permission in the company's authorization setup.

  • What are the system requirements for Handelsbanken’s app?

    See our current system requirements here:

    System requirements

Get started Personal and Business App

  • The app for private users

    Learn more about what you can do in the app and how to download, activate, and start using it.
    The app for private users

  • The app for corporate users

    See how the business app works and what you need to sign in and manage your company's banking activities on your mobile device.
    The corporate app