Help and support
With our digital services, you can easily manage your banking. Here you will find guides and support to help you if something is not working.
- Get started with or troubleshoot BankID
- Get help with the app and online banking
- Technical information – card readers and system requirements
How can we help you? Select an area to get guidance
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Help with Bank ID on card
Help regarding BankID on log-on card
Get the answers to your questions about the BankID program, your log-on card and how to log in to Online banking. -
Help with Mobile BankID
Help regarding Mobile BankID
Under this section you will find answers to the most frequently asked questions regarding Mobile BankID. -
Help with apps
Help regarding apps
Here you will find information about how to activate the app, common error messages and current information. -
Check your card reader
Card reader features
Learn the various features of the card reader and the meaning behind the screen messages. -
Card reader – audio version
Card reader – audio version
The audio card reader is a helpful device for your online banking services if you are visually impaired. Here you will find information about its features and how to get started. -
System requirements
System requirements
To be able to use our services, your computer and devices need to meet some requirements. Here is updated and relevant information regarding our system requirements.
FAQ
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How do I log in using BankID on card?
You need a log-on card, a card reader and a cable to connect the card reader with your device. Follow the instructions on the following page:
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How do I activate the mobile app?
If you wish to log in to the app using a personal code, you first need to activate your app.
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How do I order Mobile BankID?
To order a Mobile BankID for the first time, you need to log in to Online Banking using the card reader with or without the cable attached.
If you already have a Mobile BankID , you can order or renew your Mobile BankID in our mobile app.