How do I log in using BankID on card?
You need a log-in card, a card reader and a cable to connect the card reader with your device.
A BankID is stored on your log-in card. The BankID will work as soon as you connect your card reader with the cable. To get started using the card reader with the cable attached, you need to install two programs to your computer: a security program for BankID and a software driver for the card reader.
I get "BankID missing 10022/10036"/ "Security program missing 10015" when trying to log in
- Check that you have installed the latest versions of BankID and the software driver for the card reader.
Install the BankID security program
- Try to change USB port on your computer when connecting the card reader cable. Four black rectangles should be visible on the card reader display. When you insert your log-in card into the card reader, you should see a dashed line on the card reader display.
- Still getting error messages? Disconnect your card reader, then restart your computer. Connect the card reader and try again.
Do I have to log in with the cable attached to the card reader to get a Mobile BankID?
Yes, to order a Mobile BankID, you need to log in to Online Banking using the card reader with the cable attached. When you have ordered a Mobile BankID you can easily use it with us or other companies or authorities. The cable used for the card reader is standard and is called a mini USB cable.