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Help with BankID on card

Do you have problems with your BankID? Here you will find information and tips, and get help troubleshooting.
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Common questions about BankID and log-in problems

You can use your BankID as identification with us, as well as with autorities and other companeis. To order a Mobile BankID you need to log in using BankID on card. 

How do I log in using BankID on card?

You need a log-in card, a card reader and a cable to connect the card reader with your device. 

A BankID is stored on your log-in card. The BankID will work as soon as you connect your card reader with the cable. To get started using the card reader with the cable attached, you need to install two programs to your computer: a security program for BankID and a software driver for the card reader. 

I get "BankID missing 10022/10036"/ "Security program missing 10015" when trying to log in

  1. Check that you have installed the latest versions of BankID and the software driver for the card reader.
    Install the BankID security program
  2. Try to change USB port on your computer when connecting the card reader cable. Four black rectangles should be visible on the card reader display. When you insert your log-in card into the card reader, you should see a dashed line on the card reader display.
  3. Still getting error messages? Disconnect your card reader, then restart your computer. Connect the card reader and try again.

Do I have to log in with the cable attached to the card reader to get a Mobile BankID?

Yes, to order a Mobile BankID, you need to log in to Online Banking using the card reader with the cable attached. When you have ordered a Mobile BankID you can easily use it with us or other companies or authorities. The cable used for the card reader is standard and is called a mini USB cable. 

If you already have a Mobile BankID and have a new device, you can order a new Mobile BankID in the mobile app. Just choose Settings when you have logged in to the app.

Current information - Communication error 10023

Ikon information
If you get 'Kommunikationsfel 10023' (Communication error) when logging in, you need to update the BankID security application to a later version.

Not possible to update your BankID security application? Check that your computer meets our system requirements.

Please note! On 14 January, 2020, Microsoft stopped supporting Windows 7. The latest version of BankID will not work if you are using Windows 7. You can still log in using the card reader without cable, should you have a web browser that meets our system requirements. 


Logging in with the cable attached?

  • Three rectangles should be visible on the card reader display when you connect the computer and card reader with the cable.
  • A dashed line should appear on the card reader display when you insert your log-in card to the card reader. 
  • Your name should appear in the BankID program when you open BankID and have the card reader and log-in card connected to the computer.

Need help?

Call 0771-77 88 99 for personal service around the clock.

Card reader without the cable

Did you know that you can log in with your card reader without the cable attached? Without the cable, you can still execute the most common bank services. You do not need to install any software to log in with out the cable, and it works on both computers and mobile devices. 

How to log in without the cable attached: 

  1. Insert your log-in card into the card reader, no cable attached, or press OK if your card is already in the card reader. 
  2. 'Välj funktion' appears on the display. Press LOGIN. 
  3. Enter your challenge in the card reader and press OK. The code is valid for another 4 minutes. 
  4. Enter your card PIN (6 digits) in the card reader and press OK.
  5. Enter the response code 'Svarskod' in the dedicated field on the computer screen and click Log in. 

Reinstall the BankID security application

Sometimes you need to reinstall the BankID security application when things are not working. Follow the instructions below to reinstall the application.

Only reinstall the BankID security application if you feel comfortable with doing it. Contact us if you feel insecure and we will support you during the process.

Reinstallation of BankID for Windows 

  1. Start by uninstalling the BankID security application on your computer.
    Uninstall BankID Security Application CompletelyOpens in a new window (if you have BankID on file, this may also be uninstalled)
  2. Reinstall the BankID security application again.
    Install BankID
  3. Check that everything is correct on your card reader display.
    Check card reader
  4. Open the BankID application on your computer and check that you can see your name on the screen.
    Then try to log in again. 

Reinstallation of BankID for Mac 

  1. Open Finder on your computer.
  2. Go in to Programs.
  3. Move the BankID security application to the trash.
  4. Resinstall BankID again.
    Install BankID
  5. Try to log in again.

How can we help you?

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We are here for you

Call 0771-77 88 99 for personal service around the clock. 

You can also contact us on Facebook, or chat with us daily between 08:00 and 22:00.

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You can also find more information on our different support areas via our Help and support page. 

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