How can I log in without BankID?

There are two ways to log in that do not require BankID: Personal code and log-on card with card reader.

Why can I not log in to other services?

If you cannot log in to services such as 1177, Kivra or others, it may be because you have a Handelsbanken ID. This is an ID for young people so they can use services such as Swish. You need to replace your Handelsbanken ID with Mobile BankID. You can convert to a Mobile BankID in the Handelsbanken app.

Can I change the code for BankID on card and Mobile BankID?

You cannot change the code for your BankID on card. You can change the code for Mobile BankID in the BankID Security App.

How do I renew Mobile BankID?

If your Mobile BankID is about to expire, you can renew it in the app. If you already have three active Mobile BankIDs, you need to block one of them. Make sure you do not block the Mobile BankID you are logged in with and want to renew.

Can I have more than one Mobile BankID?

Yes, you can have up to three Mobile BankIDs on different devices, for example if you have both a mobile phone and a tablet. However, you can only have one Mobile BankID on each mobile phone or tablet.

Which operating systems work with BankID on card and Mobile BankID?

See the system requirements on the BankID website, or the information for the online bank and mobile app. More about system requirements

Do BankID on card and Mobile BankID cost anything?

No, Handelsbanken does not charge a fee. However, your internet provider or mobile operator may charge for data traffic when you use BankID on card or Mobile BankID.

Who can get BankID on card and Mobile BankID?

If you have a Swedish personal identity number and a Swedish ID document, you can order BankID on card and Mobile BankID from Handelsbanken. If you do not have a Swedish personal identity number, you can get a Log-on card for Online Banking.

Can I identify myself with BankID’s digital ID card at Handelsbanken?

At the moment, you cannot identify yourself with the digital ID card at Handelsbanken. We do not yet have the technical solution needed to verify the ID card. Work is now under way to decide when and how we will be able to accept the new ID card as a valid form of identification.

Can I call you and get help activating Mobile BankID?

No, this is not possible. You can find information about the options under the heading “Order or renew Mobile BankID”.

How do I get or renew Mobile BankID for a child under 18?

From the age of 12, a child can renew their Mobile BankID on the same phone in the Handelsbanken app. From the age of 16, a child can log in to the Handelsbanken app with the Mobile BankID on their old phone and order a new Mobile BankID for another device. If the child has access to Online Banking, it is possible to get Mobile BankID by logging in with a log-on card and card reader. The child must have a valid Swedish passport or Swedish national ID card.

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Help with Mobile BankID

Help with Mobile BankID

Here you can find help on how to get, renew and troubleshoot Mobile BankID, as well as answers to common questions about logging in and using it.

Common Mobile BankID tasks

Order or renew Mobile BankID

If you already have a Mobile BankID, you can do this directly in our mobile app. If you do not have an existing Mobile BankID, you need to log in to Online Banking.

Log in with a Mobile BankID from another bank

The first time you log in, and if you renew a Mobile BankID from another bank, you need to verify it. You can verify it with your card reader or an identity document (a Swedish passport or national ID card). You do this when you log in to our mobile app or Online Banking.

Log in without Mobile BankID

If you do not have Mobile BankID, there are other ways to log in, for example with a log-on card and card reader or a personal code.

Issues with logging in with Mobile BankID in Online Banking

Use the default browser on your mobile phone or tablet to log in to the online bank. If you use a non-default browser, you may see this error message: “Problem during log in. The log-in has failed. Please check that cookies are not blocked.”

Tap Select a different log-in method, choose Mobile BankID and try to log in again. Otherwise, check the default browser in your device settings.

Issues with logging in with Mobile BankID in our mobile app

If the BankID app does not open when you try to log in to the mobile app, it may be due to an incorrect setting. Follow the steps on the BankID website.

FAQ

How can I log in without BankID?

There are two ways to log in that do not require BankID: Personal code and log-on card with card reader.
Can I log in with a Mobile BankID from another bank?

Yes. The first time you log in or renew your Mobile BankID from another bank, you need to verify it. You can do this with an ID document (a Swedish passport or national ID card) in our mobile app or online bank. You can also use a card reader with a log-on card. You can also get help at your local branch.
Why can I not log in to other services?

If you cannot log in to services such as 1177, Kivra or others, it may be because you have a Handelsbanken ID. This is an ID for young people so they can use services such as Swish. You need to replace your Handelsbanken ID with Mobile BankID. You can convert to a Mobile BankID in the Handelsbanken app.
Can I change the code for BankID on card and Mobile BankID?

You cannot change the code for your BankID on card. You can change the code for Mobile BankID in the BankID Security App.
How do I renew Mobile BankID?

If your Mobile BankID is about to expire, you can renew it in the app. If you already have three active Mobile BankIDs, you need to block one of them. Make sure you do not block the Mobile BankID you are logged in with and want to renew.
Can I have more than one Mobile BankID?

Yes, you can have up to three Mobile BankIDs on different devices, for example if you have both a mobile phone and a tablet. However, you can only have one Mobile BankID on each mobile phone or tablet.
Which operating systems work with BankID on card and Mobile BankID?

See the system requirements on the BankID website, or the information for the online bank and mobile app.

More about system requirements
Do BankID on card and Mobile BankID cost anything?

No, Handelsbanken does not charge a fee. However, your internet provider or mobile operator may charge for data traffic when you use BankID on card or Mobile BankID.
Who can get BankID on card and Mobile BankID?

If you have a Swedish personal identity number and a Swedish ID document, you can order BankID on card and Mobile BankID from Handelsbanken.

If you do not have a Swedish personal identity number, you can get a Log-on card for Online Banking.
Can I identify myself with BankID’s digital ID card at Handelsbanken?

At the moment, you cannot identify yourself with the digital ID card at Handelsbanken. We do not yet have the technical solution needed to verify the ID card. Work is now under way to decide when and how we will be able to accept the new ID card as a valid form of identification.
Can I call you and get help activating Mobile BankID?

No, this is not possible. You can find information about the options under the heading “Order or renew Mobile BankID”.
How do I get or renew Mobile BankID for a child under 18?

From the age of 12, a child can renew their Mobile BankID on the same phone in the Handelsbanken app.

From the age of 16, a child can log in to the Handelsbanken app with the Mobile BankID on their old phone and order a new Mobile BankID for another device.

If the child has access to Online Banking, it is possible to get Mobile BankID by logging in with a log-on card and card reader. The child must have a valid Swedish passport or Swedish national ID card.

Do you need help with Mobile BankID?

We are happy to guide you step by step by phone or chat if you feel unsure. However, we cannot activate Mobile BankID for you – you need to do that yourself on your device.