I get the message 'Batterinivå låg' (Low battery) on my card reader display. How do I change batteries?

As long as you use the card reader with the cable attached, the battery is not used at all. When you use the card reader without cable, it is powered by two CR2032 3 volt batteries. (The audio version is powered by two AAA batteries.) By normal usage, the batteries should last for approximately five years. You change the batteries yourself by using a small star chisel. The batteries are under the hatch on the back of the card reader. You will find these batteries in any technology-oriented shop.

Can I change PIN to my log-in card?

No. The only way to get a new PIN to your log-in card is if you order a new card.

I get the message 'Detta BankID är låst' (This BankID is locked) in the BankID application on my computer. What does it mean?

This error message does NOT mean that your log-in card has been blocked, so you do not need a new log-in card. What you do need is to do a full uninstallation of the BankID security program. The link below will lead you to BankID's website with instructions how to do this. Once the program has been uninstalled, you need to install it again.

I received a temporary log-in from the Bank. What do I do?

With a temporary log-in, you can use your debit or credit card to log in. This log-in will only work if you have had help from your branch office or customer support. Please note, this log-in is only valid for 10 days. To temporary log-in

Help with BankID on card

Do you have problems with your BankID? Here you will find information and tips, and get help troubleshooting.

Common questions about BankID and log-in problems

You can use your BankID as identification with us, as well as with authorities and other companies.

How do I log in using BankID on card?

You need a log-in card, a card reader and a cable to connect the card reader with your device.

A BankID is stored on your log-on card. The BankID will work as soon as you connect your card reader with the cable. To get started using the card reader with the cable attached, you need to install two programs to your computer: a program for BankID and a software driver for the card reader.

I get "BankID missing 10036"/ "Security program missing" when trying to log in

Check your card reader, follow the instructions here:

Check your card reader
Check that you have installed the latest versions of BankID and the driver for the card reader.

Install BankID and the driver
Reinstall the BankID Application.
If you have BankID on file, this may also be removed. Once the installation is completed, install the BankID Application.

Install BankID Application Opens in a new window

How do I order a Mobile BankID for the first time?

To order a Mobile BankID for the first time, you login to your Online Banking with your card reader and log-on card with BankID. In addition, you need to verify your identity with a valid Swedish national id-card or a Swedish passport.

If you already have a Mobile BankID , you can order or renew Mobile BankID in the mobile app.

Current information - Communication error 10023

If you get "Kommunikationsfel 10023" (Communication error) when logging in, you need to update the BankID application to a later version.

Not possible to update your BankID application? Check that your computer meets our system requirements.

Logging in with the cable attached?

Three rectangles should be visible on the card reader display when you connect the computer and card reader with the cable.
A dashed line should appear on the card reader display when you insert your log-in card to the card reader.
Your name should appear in the BankID program when you open BankID and have the card reader and log-in card connected to the computer.

Need help?

Call 0771-77 88 99 for personal service around the clock.

Card reader without the cable

Did you know that you can log in with your card reader without the cable attached? Without the cable, you can still execute the most common bank services. You do not need to install any software to log in with out the cable, and it works on both computers and mobile devices.

How to log in without the cable attached:

Insert your log-in card into the card reader, no cable attached, or press OK if your card is already in the card reader.
'Välj funktion' appears on the display. Press LOGIN.
Enter your challenge in the card reader and press OK. The code is valid for another 4 minutes.
Enter your card PIN (6 digits) in the card reader and press OK.
Enter the response code 'Svarskod' in the dedicated field on the computer screen and click Log in.

Reinstall the BankID application

Sometimes you need to reinstall the BankID application when things are not working. Follow the instructions below to reinstall the application.

Only reinstall the BankID application if you feel comfortable with doing it. Contact us if you feel insecure and we will support you during the process.

Reinstallation of BankID for Windows

Start by uninstalling the BankID application on your computer.

Uninstall BankID Completely Opens in a new window
(if you have BankID on file, this may also be uninstalled)
Reinstall the BankID application again.

Install BankID
Check that everything is correct on your card reader display.

Check card reader
Open the BankID application on your computer and check that you can see your name on the screen.
Then try to log in again.

Reinstallation of BankID for Mac

Open Finder on your computer.
Go in to Programs.
Move the BankID application to the trash.
Reinstall BankID again.

Install BankID
Try to log in again.

How can we help you?

We are here for you

Call 0771-77 88 99 for personal service around the clock.

You can also contact us on Facebook, or chat with us daily between 08:00 and 22:00.

Facebook Opens in a new window
Chat with us (mainly in Swedish)

Look for yourself

You can also find more information on our different support areas via our Help and support page.

FAQ

I get the message 'Batterinivå låg' (Low battery) on my card reader display. How do I change batteries?

As long as you use the card reader with the cable attached, the battery is not used at all. When you use the card reader without cable, it is powered by two CR2032 3 volt batteries. (The audio version is powered by two AAA batteries.) By normal usage, the batteries should last for approximately five years. You change the batteries yourself by using a small star chisel. The batteries are under the hatch on the back of the card reader. You will find these batteries in any technology-oriented shop.
Can I change PIN to my log-in card?

No. The only way to get a new PIN to your log-in card is if you order a new card.
I get the message 'Detta BankID är låst' (This BankID is locked) in the BankID application on my computer. What does it mean?

This error message does NOT mean that your log-in card has been blocked, so you do not need a new log-in card. What you do need is to do a full uninstallation of the BankID security program. The link below will lead you to BankID's website with instructions how to do this.

Uninstall BankID Security Application Completely Opens in a new window

Once the program has been uninstalled, you need to install it again.
I received a temporary log-in from the Bank. What do I do?

With a temporary log-in, you can use your debit or credit card to log in. This log-in will only work if you have had help from your branch office or customer support. Please note, this log-in is only valid for 10 days.

To temporary log-in