Handling of complaints

We take your complaints seriously

How to make a complaint

We endeavour to handle your complaint correctly, carefully and as efficiently as possible. You are entitled to an objective reply, and can also ask to receive this in writing, should you so desire. If your complaint is not accepted as justifiable, you are entitled to an explanation.

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1. First, you should contact your branch

If you have a complaint to make, please first contact the person that handled the matter, or the branch manager at your local branch.

Find your nearest branch

2. If you are not happy with the decision

If you wish to have the branch's decision reappraised, you are welcome to contact the Bank's complaints officer. Send e-mail to klagomal@handelsbanken.se

Or send a letter to:
Handelsbanken
Klagomålsansvarig
106 70 Stockholm

Subsidiaries

In the event that you have a complaint involving one of our subsidiaries below, please contact them directly. For complaints involving subsidiaries not listed below, please contact the person that handled the matter, or the branch manager at your branch as described on this page.

Handelsbanken Liv (in Swedish)
Ecster AB (in Swedish)

Dissatisfied with the Bank's decision? 

If you are not satisfied with the Bank's decision, you may wish to contact the Swedish National Board for Consumer Complaints (ARN). Both private individuals and companies can turn to a court of law to request that the case be tried again.

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Court of Law Opens in a new window

Agreements entered with the Bank via Online banking or the mobile app

If you as a consumer have entered into an agreement with the Bank via Online Banking or the mobile app, and a dispute has occurred that you are unable to resolve with the Bank, you can use the EU’s online dispute resolution platform:

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Even if you file your report via the online platform, the matter will be sent to ARN for consideration. You will find more information about online dispute resolution at: 

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Further information aimed at private customers

If you want to discuss your case with an independent party, contact either of these parties: