A man at his computer.

Would you like to lodge a complaint?

Handelsbanken takes complaints very seriously.

3. Review of Handelsbankens decision

If you would like to review the Bank’s decision, you may wish to contact one of the following independent organisations or authorities. 

The Swedish National Board for Consumer Disputes
The National Board for Consumer Disputes (ARN) is a government agency tasked with being an independent resolution body for disputes between consumers and businesses. A submission to the Board must be made in writing. Certain value thresholds and time limits must be met for the Board to try the case. For more information, visit Swedish National Board for Consumer Complaints Opens in a new window 

Judicial review in a court of law
Both businesses and consumers are able to have their case heard in a court of law. Further information on the process can be found at Court of Law Opens in a new window

Additional information and advice

For further information and advice, please contact the Swedish Consumers’ Banking and Finance Bureau and the Swedish Consumers’ Insurance Bureau. You can also contact the Swedish Consumer Agency, or the consumer helpline of your local municipality.