Would you like to lodge a complaint?

Handelsbanken takes complaints very seriously.

How to make a complaint

Handelsbanken takes complaints very seriously. They give us a chance to correct errors or misunderstandings that may have arisen, and help us in our continuous efforts to improve and develop.

Handling of complaints (pdf) Opens in a new window

1. Contact your branch

Your first point of contact when making a complaint should be the person who initially helped you with the matter, or the manager of your local bank branch

Find your nearest branch

2. Review of the Bank branch's decision

For a review of the Bank branch’s decision, please contact the Bank’s complaints officer via klagomal@handelsbanken.se

Or send a letter to:
Handelsbanken
Klagomålsansvarig
106 70 Stockholm

Complaints received

One of the Bank’s complaints officers will respond to your query. You will either receive a response to the complaint within three days, or a confirmation of receipt stating a date on which you can expect a response. The Bank’s goal is that all complaints are responded to within 14 days

Subsidiaries

In the event that you have a complaint involving one of our subsidiaries below, please contact them directly. For complaints involving subsidiaries not listed below, please contact the person that handled the matter, or the branch manager at your branch as described on this page.

Handelsbanken Liv (in Swedish)

Ecster AB (in Swedish)

3. Review of Handelsbankens decision

If you would like to review the Bank’s decision, you may wish to contact one of the following independent organisations or authorities.

The Swedish National Board for Consumer Disputes
The National Board for Consumer Disputes (ARN) is a government agency tasked with being an independent resolution body for disputes between consumers and businesses. A submission to the Board must be made in writing. Certain value thresholds and time limits must be met for the Board to try the case. For more information, visit Swedish National Board for Consumer Complaints Opens in a new window

Judicial review in a court of law
Both businesses and consumers are able to have their case heard in a court of law. Further information on the process can be found at Court of Law Opens in a new window

Additional information and advice

For further information and advice, please contact the Swedish Consumers’ Banking and Finance Bureau and the Swedish Consumers’ Insurance Bureau. You can also contact the Swedish Consumer Agency, or the consumer helpline of your local municipality.