Phishing involves a fraudster trying to “fish” for sensitive information by using e-mail, telephone or social media.
This usually relates to someone sending you an e-mail which appears to have been sent from a trustworthy organisation, such as your bank. The fraudster then tries to trick you to provide the information needed to log on to your online banking service. No bank asks for information of this kind, particularly not by e-mail.
Telephone and SMS text-message
Someone calls you saying that they represent a company with which you are familiar. For example, the caller may say that they are a support company that wants to help you with a problem they allege that you have with your computer, such as a virus. This phenomenon is called false support. With the help of conversation techniques, they try to trick you into revealing your PIN, response codes or card number. Trustworthy customers don’t contact customers in this way.
On social media, we often assume that we are talking to our friends, but if we are unlucky, it may be someone with completely different objectives. It is not uncommon for individuals to have their social media accounts hijacked. The fraudster then tries to trick friends of the individual into revealing their response codes so that he/she can log on to their online banking service. If one of your friends asks you about response codes or card numbers, it is very likely that it is not your friend who is asking the question.
Don’t let anyone control your computer remotely. If you receive an e-mail in the name of Handelsbanken, with questions about your log-on information, you should never answer it or click on any links which may be included in the message.
Do not use links to Handelsbanken that you receive as part of an e-mail or SMS text message. Instead, enter Handelsbanken’s address directly into the browser.