Cookies

Here in our cookie policy you will find information about what cookies are, which cookies Handelsbanken uses on our website and for what purposes we use cookies. You will also find information about which cookies you have consented to and how to revoke or change your consent to cookies.

In this policy, the term “cookies” is used as a collective name for all types of storage and tracking technologies that mean that we gain access to and store certain information from the browser on the device you are using.

This cookie policy was last updated on 4 September 2025.

What are cookies? 

Cookies are data that is saved on, or retrieved from, your computer, mobile phone or similar, usually by your browser when you visit a website that uses cookies. Cookies can be used to track a user's activity on a website in order to, for example, enable secure logins, collect statistics on how a website is used or adapt the website to the user's needs.

Cookies are saved for different lengths of time depending on the type of cookie you have chosen to consent to. In the List of cookies below you can see the storage times for all cookies that Handelsbanken uses on its website.

Some cookies are essential for the website to function and cannot be opted out. Visitors to Handelsbanken's website can otherwise choose whether they want to accept the use of cookies, for one or more different purposes such as analysis, website customization or marketing.

You always have the option to change or revoke your consent at a later time through the settings above. If you withdraw your consent for all purposes, all non-essential cookies will be deleted.

In some cases, the use of cookies means that we process your personal data. In these cases, we follow our Processing of personal data.

Essential cookies are always turned on

Essential cookies are needed for the website to function securely and cannot be opted out. Essential cookies enable important functions such as login, language selection and navigation and are always turned on.

Without these cookies, the functionality of Handelsbanken's website would be limited and it would not be possible to use Handelsbanken's logged-in services. We also use Essential cookies to know whether you have previously consented to any or all purposes (see below). You cannot consent to essential cookies, but these are always turned on.

Cookie: __utcc
Storage duration: 1 year
Domain: .secure.handelsbanken.se
Company: Handelsbanken
Purpose: Used for logging through a numerical value that is stored.

Cookie: c__sfpcc
Storage duration: 1 year
Domain: .secure.handelsbanken.se
Company: Handelsbanken
Purpose: Used for logging through a numerical value that is stored.

Cookie: cap_personal_id_sepriv_se
Storage duration: 60 days
Domain: .secure.handelsbanken.se
Company: Handelsbanken
Purpose: Saves selected login preferences when the user logs into the online bank.

Cookie: cap_personal_id_tp_sepriv_sv
Storage duration: 60 days

Domain: .secure.handelsbanken.se
Company: Handelsbanken
Purpose: Saves selected login preferences when the user logs into the online bank.

Cookie: ClNr
Storage duration: 1 year
Domain: .handelsbanken.se
Company: Handelsbanken
Purpose: Identifies and remembers which branch the user belongs to and ensures relevant information is presented when using handelsbanken.se.

Cookie: hb-branch-id
Storage duration: 1 year
Domain: .handelsbanken.se
Company: Handelsbanken
Purpose: Remembers which branch the user belongs to and ensures relevant information is presented when using handelsbanken.xx.


Cookie: LogonChall
Storage duration: Default (30 min)
Domain: .secure.handelsbanken.se
Company: Handelsbanken
Purpose: Used for session management through a timestamp.


Cookie: logontp_sepriv_sv
Storage duration: 60 days
Domain: .secure.handelsbanken.se
Company: Handelsbanken
Purpose: Keeps track of the last used login method so it is used as default the next time you log in.

Cookie: LtpaToken2
Storage duration: Session/until end of visit
Domain: .secure.handelsbanken.se
Company: Handelsbanken
Purpose: Used for user security during login and signing.


Cookie: mbidqr_personal_id_sepriv_sv
Storage duration: 60 days
Domain: .secure.handelsbanken.se
Company: Handelsbanken
Purpose: Keeps track of the last used login method so it is used as default the next time you log in.


Cookie: mbidqr_personal_id_tp_sepriv_sv
Storage duration: 60 days
Domain: .secure.handelsbanken.se
Company: Handelsbanken
Purpose: Keeps track of the last used login method so it is used as default the next time you log in.


Cookie: pin_cookie
Storage duration: Until browser is closed
Domain: .secure.handelsbanken.se
Company: Handelsbanken
Purpose: Used for logging through a numerical value that is stored.

Cookie: seip
Storage duration: Session/until end of visit
Domain: .secure.handelsbanken.se
Company: Handelsbanken
Purpose: The cookie contains a value that enables retrieval of any session data the application stores during the logged-in session.

Cookie: shb_locale
Storage duration: Session/until end of visit
Domain: .secure.handelsbanken.se
Company: Handelsbanken
Purpose: Used for language handling in the service being used.

Cookie: shbauthssc
Storage duration: Session/until end of visit
Domain: .secure.handelsbanken.se
Company: Handelsbanken
Purpose: Used for session management through a UUID (unique ID number for program files and other files) that is randomly generated.


Cookie: shb-consent-cookies
Storage duration: 1 year
Domain: .handelsbanken.se
Company: Handelsbanken
Purpose: The cookie ensures that you only need to make the cookie choice once a year. Stores information about your device and browser and the choice made from the device regarding acceptance of cookie storage.


Cookie: Synchronized-Token
Storage duration: Session/until end of visit
Domain: .handelsbanken.se
Company: Handelsbanken
Purpose: Used to prevent a type of malicious exploitation of a website or web application.


Cookie: TRON-WEB-SEC-cookie
Storage duration: 12 hours
Domain: .secure.handelsbanken.se
Company: Handelsbanken
Purpose: Used for logged-in services to ensure the user's session ends up on the same server so the load balancer returns the same response.


Cookie: TS011564ef
Storage duration: Session/until end of visit
Domain: .secure.handelsbanken.se
Company: Handelsbanken
Purpose: Used to distribute all incoming traffic to limit response time and load on servers.


Cookie: TS01519dcd
Storage duration: Session/until end of visit
Domain: .secure.handelsbanken.se
Company: Handelsbanken
Purpose: Used to distribute all incoming traffic to limit response time and load on servers.


Cookie: TS01974afc
Storage duration: Session/until end of visit
Domain: .secure.handelsbanken.se
Company: Handelsbanken
Purpose: Used to distribute all incoming traffic to limit response time and load on servers.


Cookie: TS01d3b3de
Storage duration: Session/until end of visit
Domain: .secure.handelsbanken.se
Company: Handelsbanken
Purpose: Used to distribute all incoming traffic to limit response time and load on servers.


Cookie: TS01d8a483
Storage duration: Session/until end of visit
Domain: .handelsbanken.se
Company: Handelsbanken
Purpose: Used to distribute all incoming traffic to limit response time and load on servers.


Cookie: totp
Storage duration: Session/until end of visit
Domain: .handelsbanken.se
Company: Handelsbanken
Purpose: Necessary to provide a secure experience when using the search function.


Cookie: JSESSIONID
Storage duration: Session/until end of visit
Domain: .secure.handelsbanken.se
Company: Handelsbanken
Purpose: This cookie is created when the session starts. When a session starts, a session ID is placed in the cookie and sent with the response. After receiving the response with the cookie, the client can send the received cookie in the next request so that the server can identify the session using the session ID in the JSESSIONID cookie.


Cookie: shb-consent-cookies
Storage duration: 1 year
Domain: .handelsbanken.com
Company: Handelsbanken
Purpose: The cookie ensures that you only need to make the cookie choice once a year. Stores information about your device and browser and the choice made from the device regarding acceptance of cookie storage.

Cookies for statistics and development

Handelsbanken uses cookies to collect data for development and statistics about the use of Handelsbanken's website and app. The statistics collected are used to understand who our customers and website visitors are and what their needs are, which allows us, among other things, to improve the website and develop the bank's products and services.

Cookie: adobeujs-optin

Storage duration: 1 year

Domain: .handelsbanken.se

Company: Handelsbanken

Purpose: Adobe Analytics Adobe Optin Service indicating that you have accepted cookies for Adobe's services.

Cookie: AMCV_3899365F62CF041A0A495E92%40AdobeOrg

Storage duration: 2 years

Domain: .handelsbanken.se

Company: Handelsbanken

Purpose: Cookie with Handelsbanken’s organization ID at Adobe. The organization ID helps Adobe analyze traffic only from legitimate Handelsbanken sites.

Cookie: AMCVS_3899365F62CF041A0A495E92%40AdobeOrg

Storage duration: Session/until end of visit

Domain: .handelsbanken.se

Company: Handelsbanken

Purpose: Session cookie containing Handelsbanken’s organization ID at Adobe. Indicates that a session has started. The organization ID helps Adobe analyze traffic only from legitimate Handelsbanken sites.

Cookie: kndctr_3899365F62CF041A0A495E92_AdobeOrg_cluster

Storage duration: 30 minutes

Domain: .handelsbanken.se

Company: Handelsbanken

Purpose: This cookie stores the Edge Network region serving the current user’s request. The region is used in the URL path so the Edge Network can direct the request to the correct region. This cookie has a lifespan of 30 minutes, so if a user connects from another IP address, the request can be directed to the nearest region.

Cookie: kndctr_3899365F62CF041A0A495E92_AdobeOrg_identity

Storage duration: 395 days

Domain: .handelsbanken.se

Company: Handelsbanken

Purpose: This cookie stores an Adobe Experience Cloud ID (ECID) and information related to the ECID.

Cookies for marketing

Handelsbanken uses cookies for marketing purposes to store information about your activity on our website, including which pages you have visited. This enables Handelsbanken to build a profile based on such data, communicate with you and offer targeted and tailored marketing from the Handelsbanken Group. The data is also used by the Handelsbanken Group for product and service development, product follow-up and business follow-up at a strategic level.

Third-party cookies

Some cookies are also used by our suppliers, directly or indirectly. These suppliers receive the content of such cookies together with other information about how you use the website, for example which pages are visited or certain properties that your browser reports. When the suppliers do this on behalf of Handelsbanken, this is done within the framework of a personal data processing agreement. You can find more information about who owns which cookies in the cookie panel at the bottom of this page. You can also read more about how the external companies use cookies and process personal data on their own websites.

Cookie: dpm

Storage duration: 180 days

Domain: .dpm.demdex.net

Company: Adobe

Purpose: Through a unique ID used for semantic analysis of content, user navigation tracking on the site, and integration with offline data from surveys and similar to show targeted ads.

Cookie: giosg_reporting_pageview_track_seq_num

Storage duration: 1 hour

Domain: .giosg-handelsbanken.giosg.com

Company: Giosg

Purpose: Used to add a navigation sequence number to page views reported back to Giosg. Necessary for the website's chat function to work.