At Handelsbanken we are constantly refining and developing our security solutions. We carry out regular tests and updates of our systems and we monitor transactions. If we find something unusual, we will contact you. But there are also things you can do yourself if you are affected, or in order to prevent fraud.
We manage your company's and your personal data in a secure way.
Attempts at fraud aimed at companies have risen sharply. One of the more common types of attempted fraud is what the media have been calling CEO fraud.
How it works
The fraudster poses as the CEO or as one of the other senior company executives. Using a false or hijacked e-mail address, the fraudster sends an e-mail to the accounts department, asking them to make a payment.
There have also been cases where the fraudster has phoned an employee at the company to prepare them for an incoming e-mail, in order to reduce the risk of raising suspicion.
How to avoid becoming a victim
Remember that your BankID is a form of identification, just like your driving licence or passport.
Within Sweden: 020-41 12 12
From abroad: +46 8 41 12 122
If you have lost your bank or credit card or if you suspect that someone has gained access to your card number and information you must block the card.
Within Sweden: 020-41 12 12
From abroad: +46 8 41 12 122
Make a police report and then contact us.
In Sweden: 0771-77 88 99
From abroad: +46 771-77 88 99
If you suspect that a mail you have received with Handelsbanken as sender is false, so called phishing – forward the complete mail to: reportphish@handelsbanken.se
Always use the latest version of Mobile BankID. When you identify yourself with BankID, it should always be on your own initiative. We never contact you and ask you to identify yourself by phone, text or e-mail. If you suspect fraud or that someone has your details, block your BankID or log-on card.
Update your operating system, browser and the BankID application regularly. Only install apps from official sources like Google Play or App Store.
Keep your passwords and codes private and never share them.
Never give out your card details unless you are sure you contacted Handelsbanken yourself. We never contact you and ask for card details by phone, e-mail or text.
Only give out your civic registration number when necessary. Check invoices and credit reports for accuracy. Use a lockable mailbox to prevent stolen mail.
Use the Swedish Tax Agency’s e-service to block unauthorised address changes. This reduces the risk of identity theft.
Phishing is when someone tries to "fish" for sensitive information through e-mail, phone or social media.
Fraudsters may send e-mails that look like they come from a trusted organisation, or call pretending to be support staff. They can also hijack social media accounts and trick friends into sharing codes or card details.
Never click on links in e-mails or texts claiming to be from Handelsbanken – always type Handelsbanken's address directly in your browser. Never let anyone control your computer remotely.
Viruses and trojans are harmful programs that can steal information or take control of your device. They often spread through e-mail attachments or unsafe websites.
Keep antivirus and firewall updated, avoid unknown links or files, and check that banking websites look normal. Do not jailbreak your phone, as it increases the risk of malware.
Your card can end up in the wrong hands if someone sees your PIN when you withdraw cash or pay, then steals the card. Fraudsters can also use skimming to copy card details from the magnetic strip or read embossed information. This can happen at ATMs, petrol stations or any card reader.
Keep your card in sight at restaurants or hotels. Check that payment terminals look normal and are not tampered with.
Identity theft means someone uses your identity to buy goods, take subscriptions or apply for loans.
Only share your personal ID when necessary. Check invoices and credit reports for accuracy and contact the merchant if something looks wrong. Use a lockable mailbox to prevent stolen mail. Be careful with what you share online, especially when away from home. Do not use the same password for social media and e-mail accounts.