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  3. Terms and conditions – private customers

Terms and conditions

Here you can find and download terms and conditions for products aimed at private customers.
Kvinna samtalar med man

General terms and conditions

General terms and conditions accounts and payments (pdf) Opens in a new window

Credit cards

Platinum (pdf) Opens in a new window
General terms Concierge Service for Platinum (pdf) Opens in a new window
Additional terms and conditions, Priority Pass for Platinum (pdf) Opens in a new window
Allkort (pdf) Opens in a new window

Payment services

Privatgirot (pdf) Opens in a new window
Mandate for payment via Autogiro (pdf) Opens in a new window

Mortgages and loans

Mortgage loans (pdf) Opens in a new window
Committed loan offer (pdf) Opens in a new window

Find more policies in Swedish

Privatlån (in Swedish)
Insurance policies available for signing
Insurance policies closed for signing
Bank and service deposit boxes

Advisory services

We have an extensive branch network across the country with more than 1,800 advisors all over Sweden.

Find a branch Opens in a new window

Contact us

New customer

Personal service

Open 24 hours a day.

We will help you with banking business and support matters. Please have your personal code ready when you call.

Call us 0771‑77 88 99

Blocking a card

You can block your private card directly in Online Banking or in the mobile app. You can also call us. 

Call to block your corporate card.

Call: 020‑41 12 12
From abroad: +46 8 411 21 22

Blocking BankID

You can block your Mobile BankID directly in Online banking or in the mobile app. You can also call us. 

To block your BankID on your log in-card, call us.

Call: 020‑41 12 12 
From abroad: +46 8 411 21 22

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