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Regulations – payment services

New rules for payment services
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What is PSD2?

Common rules exist within the European Economic Area (EEA) for payment services. These are based on the EU’s Payment Services Directive (PSD), which was introduced in 2009 to create an efficient market for payment services within Europe. In 2018, the regulations are being tightened through the new directive, PSD2. PSD2 aims to improve consumer protection and make payments more secure.

The directive will be implemented in other EU countries when each country’s legislation has been passed.

How will this affect me as a customer?

The terms and conditions of the following services have been changed to meet the PSD2 requirements: payment services, cards, internet services, log-in card and other security solutions.  

More information

Terms and conditions 

You will find our complete terms and conditions for payment services on our terms and conditions page. 
Terms and conditions

Your rights

Find more information about your rights when making payments in Europe. 
Your rights (pdf)


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