Troubleshooting BankID
Before you can log-in with the cable attached to the card reader, you will have to install the BankID application and the driver for the card reader. If you want to install the software, click here.

If the BankID application is already installed on your computer, follow the steps below:
1. Check the card reader
Check the number of rectangles shown in the card reader display
  1. Unplug the cable from the card reader
  2. Connect the card reader again, check the number of rectangles shown in the card reader display.

If three rectangles are shown on the card reader display

  1. Insert the log on card into the card reader and check if you see a dashed line on the card reader display
  2. Open the BankID application on your computer and check if your name is shown in the BankID application
  3. Try to log in to Handelsbanken's webpage

If two rectangles are shown on the card reader display

  1. If the driver for the card reader is not already installed, click here , and follow the instructions on step 1
  2. Insert the cable in a different USB port on the computer to check if three rectangles appear on the card reader display, if not;
  3. Try to connect another cable into the card reader

If three rectangles appear in the card reader display, try to log in to Handelsbanken

If one rectangle is shown on the card reader display

One rectangle indicates hardware related problems
  1. Insert the cable into a different USB port to see if you get more than one rectangle on the card reader display
  2. Try to connect another cable into the card reader
  3. If you still get one rectangle, contact Handelsbanken's customer support to order a new card reader and cable

If you don't get a dashed line on the card reader display

  1. Clean the chip of the log on card
  2. Connect another cable into the card reader and see if the dashed line appears on the card reader display
  3. Insert the cable into another USB port

2. Try a different browser
If you still have trouble logging in, try to log in using another browser. See our system requirements here.

If none of the troubleshooting solutions have solved your log-in problems, reinstall the BankID security application. Follow the link below.

Re-install the BankID



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