Current frauds | Handelsbanken

Visit the page regularly to see current frauds

Contact the bank

If you are a victim of a fraud, or suspect you are, you must immediately contact your branch office or contact Personlig service on telephone 0771-77 88 99 to block your BankID.

You must also report the crime to the Police

Make a report (Polisen.se)

Important information

Find out how to avoid being scammed and what to look out for.

We will never contact you and prompt you to log in, ask you for BankID or to enter codes over the phone
Never give up verification codes from your card reader over the phone, SMS, chat or mail
Logging in must always be on your own initiative

Block your code or card

If you suspect that someone has gained access to your code, card number or other important information you must block it.

Call Personlig service

In Sweden: 020-41 12 12
Other countries: +46 8 41 12 122

Open 24h every day.

Investment frauds

How you may be deceived

Investment fraud is becoming increasingly common, and is often long-term in nature. The fraud involves tricking an investor out of money on repeated occasions. The process may be as follows.

The fraud begins with you being called up by an advisor who wants to offer a very attractive investment, often in the form of cryptocurrencies. If you accept this offer, further intense contacts follow, and you agree to start investing larger and larger sums.
However, when you then want to sell the holding, the “conditions” are rarely right. Often, you are persuaded to invest even more money to lower the average price. You may also receive a call from another broker that wants to buy your holding, but in order to sell it, you have to pay a number of fake fees in advance.
A while later, after you’ve discovered the scam, you may be called up by, for example, a lawyer who claims to represent other people who’ve been defrauded. In return for paying further advance fees, you can get help to get your money back.

The fraudulent companies often have professional-looking websites and names which closely resemble those of well-known, established companies. You are often referred to fictitious public authorities and the websites of these authorities, for which they themselves are responsible. Learn more about investment frauds at Finsnansinspektionen.

Finansinspektionen

Phone frauds

What forms does phone fraud take?

In this sort of fraud, a person contacts you, saying that they represent a well-known organisation. This could be a bank, a public authority, or a large company. Contact is made either by phone (vishing) or by text message (smishing).

The scammer claims that you’ve been exposed to some form of situation that must be dealt with immediately. You are then offered help to rectify the purported situation in exchange for you doing something that you shouldn’t actually do. For example, you might be tricked into divulging response codes from your card reader, using your BankID, signing a Swish payment or stating your card number. These details are then used to gain entry to Online Banking or to cause financial harm. It’s also common for scammers to trick people into downloading a remote control program that gives the scammer control over your computer or tablet device. In this way, the scammer can gain access to your accounts, possibly without you noticing.

Children are exploited for money laundering

Criminals exploit children and young people in order to launder money. The child may be tricked, enticed with money, or forced to receive or transfer money via Swish. This may sound innocent, but it can have major consequences for children and their parents alike. It makes them guilty of a criminal offence called money muling. As a parent, you can do a great deal to prevent your child from being the victim of fraud or being used in money laundering.

Secure Swish

There are currently frauds aimed at Swish users. You may get a phone call where the caller claims they suspect you have been the target for a fraud. You are then asked to log in to the Online Banking. The aim is to raise the allowed amount of money you can transfer. Then you are asked to log into your Swish app in order to stop a transaction. this is here you are being scammed.

The bank will never call you and ask you to identify yourself with BankID or to start your Swish app. When you use the Swish app it must always be on your own initiative. Always keep in mind that the amount field is intended for amount only and that the transaction is made in real time.