Help and support

Here you will find answers to frequently asked questions about our digital services.

Support areas

Icon cardreader connected to computer with cable

Help regarding BankID on log-in card

Get the answers to your questions about the BankID program and how to log in to Online banking. Here you will also find support regarding you log-in card and help with errors that may arise.
Help with BankID on card
Icon mobile with BankID logo and qr code scanner

Help regarding Mobile BankID 

Under this section you will find answers to the most frequently asked questions regarding Mobile BankID. 

Help with Mobile BankID
Icon mobile phone

Help regarding mobile apps

Here you will find information about how to activate the app, common error messages and current information. 
Help with mobile apps
Icon card reader

Card reader features 

Learn the various features of the card reader and the meaning behind the screen messages. 
Check your card reader
Icon computer with arrow cursor

System requirements

To be able to use our services, your computer and devices need to meet some requirements. Here is updated and relevant information regarding our system requirements.
System requirements
Icon card reader with headphones

Card reader – audio version

The audio card reader is a helpful device for your online banking services if you are visually impaired. Here you will find information about its features and how to get started.
Card reader – audio version

Frequently asked questions right now

How do I log in using BankID on card?

You need a log-in card, a card reader and a cable to connect the card reader with your device. Follow the instructions on the following page:
Install BankID Security Application and software driver

How do I activate the mobile app?

If you wish to log in to the app using a personal code, you first need to activate your app. 
Activate mobile app

How do I order Mobile BankID?

To order a Mobile BankID for the first time, you need to log in to Online Banking using the card reader with the cable attached.

If you already have a Mobile BankID , you can order or renew your Mobile BankID in the app under Other Services.

Order or renew Mobile BankID